Insurance Coordination

12/12/2023 (Permalink)

Our general manager, Amy Moufarrege, discussing claims with insurance adjusters.

SERVPRO of Alhambra works closely with insurance companies to streamline the claims process for our clients. We assist in documenting the damage, providing accurate estimates, and communicating with your insurance provider to ensure a smooth and hassle-free experience. Our goal is to alleviate your concerns and make the restoration process as seamless as possible.

Emergency Services: Fast Response Time

6/20/2023 (Permalink)

SERVPRO of Alhambra's box truck to ensure quick response time

When it comes to water damage, every minute counts. The longer the water sits, the more extensive the damage can become. Mold can start growing within 24 to 48 hours, and structural damage to your home can occur. This makes quick response times crucial in any water emergency. At SERVPRO of Alhambra, we understand the urgency and are committed to providing rapid emergency services, around the clock.

Our team is on call 24/7, ready to respond as soon as disaster strikes. From the moment you contact us, we initiate a well-practiced, streamlined process to tackle your water emergency. We understand that time is of the essence, and we aim to reach your location promptly to minimize the potential damage and start the restoration process.

Upon arrival, we quickly assess the situation and start the water extraction and drying process. Our use of advanced equipment ensures efficient water removal and drying, effectively halting any further damage from occurring.

Our quick response does more than just limit the physical damage. It also reduces the emotional stress and potential financial burden of a water emergency. By acting fast, we can prevent minor issues from turning into major problems, saving you both time and money in the long run.

Moreover, our rapid response is not just limited to the start of the process. We commit to maintaining this sense of urgency throughout the entire restoration process, ensuring your property is returned to its preloss condition as swiftly as possible.

At SERVPRO of Alhambra, we believe in racing against water, not against the clock. Our commitment to quick response times for emergency services is unwavering, ensuring we are there when you need us the most, ready to make it "Like it never even happened."

We Advocate For You

12/3/2021 (Permalink)

Have a water or fire damage in your home? Wondering how to handle the situation? Who do you call where to start? No need to stress! 

Some of these damages may be covered by your insurance company. Once you have chosen SERVPRO of Alhambra as your designated company, we do everything in our power to work with your insurance to get everything covered. 

We first preform an initial inspection of your property to determine how many rooms are effected and what materials were damaged. 

After our inspection we gather all the information including photos, measurements, and findings then send it to your insurance company. 

We continue to follow up on your claim while working with your claims adjuster to get all the scope of work to be approved. 

Once all approvals are obtained we move forward with mitigation services to get you back into your home as soon as possible!

SERVPRO is More Than Just a Company

10/19/2021 (Permalink)

SERVPRO Techs

What makes SERVPRO of Alhambra stand out from other restoration companies one may ask? We are more than just a company filled with technicians and office staff. We look at ourselves as a family, we care for one another, and we treat our clients with the same respect we would to each other.

When your SERVPRO team shows up on site you can be assured that your home and all precious items inside will be dealt with care. We understand that whenever our team is called out to a job, the homeowner must be feeling all sorts of emotions. Rather than judge, we sympathize with the customer and create a connection with them where they can feel calm enough to allow us to do our jobs.  

Virtual 360 Inspections

10/12/2021 (Permalink)

SERVPRO of Alhambra now uses Matterport!

Matterport is an amazing 360 camera and software that allows us to capture detailed photos of your property. We piece those photos together to create a “virtual tour” of the property. With that virtual tour we can send it over to your insurance company for further review of the loss details, conditions and take proper measurements. 

Ever since we have been hit with the devistation of COVID-19, many of us prefer virtual tours and Matterport has allowed us to provide comfort and safety to our customers and insurance adjusters. All we need to do is share the link and you will be able to click through the property and feel as if you were there in person! 

Our Production Manager takes a preliminary Matterport scan of the property prior to any demolition or work performed. After completion of work, he visits the property again for a final scan. We use the two scans for reconstruction estimates and proper billing. 

Matterport has become a vital part of our business because it gives our customers the complete feel of their project from start to finish.

Understanding a Water Damage

9/17/2021 (Permalink)

When water damage hits your property it can feel stressful and confusing. Our staff is here to help you understand what needs to be done to bring your property back to a safe and clean state. We are happy to walk you through each step of the process. 

Typical Water Damage Process:

1. Intake - Here’s where we ask you all the questions related to your property and water damage. Contact info, Insurance claim number, cause of loss, affected areas and any other important information
2. Scheduling - During intake we schedule an initial appointment with you based on your availability. Our goal is to arrive at an emergency situation within one hour of your phone call. 
3. Inspection/Arrival Date - When the loss is an emergency, our crew will extract water and clean up affected areas immediately. We will assess the damages starting from the cause of loss. We will take moisture readings, photos and measurements of all affected areas and document the scope of work to be performed. 
4. Insurance Approval - We take all the information gathered during the initial visit and send it to your insurance for coverage confirmation and approval to proceed. 
5. Demolition (if necessary) - When demolition is required, we gain approval first and schedule a crew to perform the removal of affected and damaged material
6. Dry Out - Upon completion of demolition, equipment is reset to dry out the framing materials of your property. 
7. Completion - Once all materials have reached a drying goal, we do a final clean up of the areas, pick up equipment and document the moisture readings. We gather that information again and provide everything to your insurance for final billing.

360 Virtual Tour

9/15/2021 (Permalink)

SERVPRO of Alhambra offers virtual inspections! With the use of Matterport, a 360 camera and software, we are able to provide you and your insurance adjusters with a virtual tour of your property. 

We understand that not all homeowners live at the property where a loss occurred and many insurance adjusters may not be able to visit on site. Keeping this in mind, we are able to scan your property with Matterport to create a virtual tour. The virtual tour is shared with you and your insurance adjuster, providing you with the feeling that you are actually at the property! 

When it comes to a large loss, the virtual tour helps identify the extent of the damages and details of the loss. It also allows us to provide accurate reconstruction estimates with exact measurements and details of materials to be replaced. 

Matterport has become a vital part of our business! Give us a call for more information on how we use Matterport.